Quickest Way to Clear an Error Code on GOtv [2024 UPDATE]
GOtv is one of the most popular pay-TV services in Africa. It provides viewers with access to a wide range of channels and programs covering various kinds of channels, including education, entertainment, and sports. However, there is always a chance that you will see some error codes on your screen, which will prevent you from watching any of your favorite shows. When you don't understand what these error codes mean or how to fix them, dealing with them can be a very irritating and frustrating experience.
In this post, we will explain what the most common error codes are that you might notice on your GOtv decoder, what their causes are, and how you can clear those error codes in a simple and fast way. In case you want additional assistance, we will also provide you with the customer service contact information for GOtv.
How to Clear Error Code E16
One of the most common problems that GOtv subscribers have is an error that is identified as code E16. In most cases, this means that your subscription has either already terminated or has not yet been activated. This can happen if you have not paid your subscription fees in time or if there was a delay in the activation procedure. Both of these situations are possible.
To clear error code E16, you have three options:
How to fix it online
You can clear error number E16 online by visiting the GOtv website and selecting "Easy self-service." Then, click "Clear error code" and enter your IUC number, which is a 10-digit number displayed on a red sticker under your decoder. Next, select "E16" from the drop-down menu and enter the captcha code for verification. Finally, click "Clear error" and wait a few minutes for the error to clear off.
How to fix it using SMS
You can also clear error code E16 via SMS by sending a text message with the word "RESET" followed by your IUC number to 4688. For example, RESET 1234567890 to 4688. You will receive a confirmation message shortly after sending the SMS. When sending the SMS, make sure your decoder is turned on.
How to fix it using USSD
You can also clear the error code E16 by using USSD on your mobile phone by dialing *288# from your mobile phone. You will be presented with a menu that contains a number of different options. Select "Clear error codes" from the drop-down menu, then enter your IUC number. The next step is to select "E16" from the list of error codes, and then press the send button. You will get a confirmation message once the error is cleared.
How to Clear Error Code E30
If you receive the error code E30, it means the channel you are trying to access is either unavailable or scrambled. In addition, there could be a problem with the signal; it could be because of the weather, or it could be a technical issue on GOtv's end. In most cases, this error will go away on its own after a few minutes; however, if it continues after that, you can try the following solutions:
How to fix it online
By following the same steps as for clearing error code E16, you will be able to clear error code E30 online. Just make sure that, when you enter your IUC number, you select "E30" from the drop-down menu instead of "E16"
How to fix it using SMS
You can also get rid of error code E30 by using SMS. To do this, send a text message to 4688 that contains the word "RESET" followed by your IUC number. For instance, RESET 1234567890 to 4688. Shortly after you have sent the SMS, you will be sent a confirmation message. When you send the SMS, you need to check to make sure that your decoder is turned on.
How to fix it using USSD
You can also clear error code E30 using USSD by dialing *288# from your mobile phone. You will see a menu with different options. Select "Clear error codes" and enter your IUC number. Then, choose "E30" from the list of error codes and press send. Once the error has been fixed, you will get a confirmation message.
How to Clear Error Code E48-32
If you receive the error code E48-32, it means that your cable box isn't getting a good signal. Most of the time, the E48-32 error happens when it rains or when there is a lot of wind. These things have a big impact on GOtv signals and cause error E48-32.
To clear error code E48-32, you have two options:
How to fix it by checking the antenna
When you see the error code E48-32, the first thing you should do is check your antenna and make sure it is properly connected to the decoder. Signal loss can happen when the antenna is out of place or broken. If the antenna is fine, you can try to adjust its position or direction to get better reception.
How to fix it by rescanning the channels
It is advisable to rescan the channels on your decoder if checking the antenna does not resolve the issue. Select "Advanced options" from the menu that appears when you press the "Menu" button on your remote. Then, go to "Installation" and choose "Automatic scan." In order to find new channels, the decoder will automatically scan for them. This may take a few minutes, so be patient. Once the scan is complete, you should be able to access all the channels without error.
How to Contact GOtv Customer Care
In the event that none of the methods described above are working for you, or in the event that you have any other questions or complaints regarding the quality of your GOtv service, you can get additional assistance by contacting GOtv customer care. The following are the various ways to get in touch with GOtv's customer service department:
Phone numbers and email address
You can call GOtv customer care on the following phone numbers:
- +254711066000 (Kenya)
- +2349062974474 (Nigeria)
You can also send an email to GOtvNigeria@multichoice.co.za with your name, IUC number, and query.
Social media platforms
You can also reach out to GOtv customer care via their social media platforms:
- Facebook: GOtv Africa
- Twitter: @GOtvAfrica
- Instagram: @gotvafrica
Conclusion
We hope that this article has helped you understand what the most common error codes on GOtv are, as well as how to clear them in the easiest and most simple way possible. If you follow these easy steps, you should have no problems with the GOtv service and be able to watch all of your favorite shows without any interruptions.
If you found the information in this article to be helpful, please consider sharing it with members of your family and friends who may also use GOtv. In addition, please do not hesitate to provide feedback on both the content of this article and the quality of the service we provide by leaving a comment below. We would be happy to receive your feedback and would use it to enhance the quality of the content that we provide.