How To Contact Startimes Customer Care (how do i complain to startimes)

How do i complain to startimes.

Are you having Troubles with StarTimes? Well in this article we are going to be sharing in details how to complain or contact startimes, well here's How to File a Complaint

StarTimes is a cable TV decoder that offers a variety of entertainment options, but sometimes you might run into issues with your subscription or service. If that happens, don't worry! Here's a guide to help you file a complaint with StarTimes:

Reaching StarTimes

Well you can contact StarTimes through their various customer service support channels.



  1.   Phone: The customer care hotline number depends on your location. You can find the specific number for your country on the StarTimes website or by checking your decoder menu.
  2.  Self-service code: This code allows you to access a menu, including a complaint filing option. The code also varies by location. Check your decoder menu or the StarTimes website for details.
  3.  StarTimes App: Download the app from the app store to manage your account and contact customer service.
  4.  Social media: Reach out to StarTimes on Facebook or Twitter.

What to Include in Your Complaint

When filing your complaint, provide the following information:

  •  Your StarTimes subscriber ID or mobile number.
  •  A clear description of the problem.
  •  Any error codes or messages you encounter.
  •  The date and time the issue started

What Happens After Filing

A StarTimes representative will contact you to investigate the issue and try to resolve it remotely. If necessary, a technician might be sent to your home.

Additional Resources

 StarTimes website: https://m.startimestv.com/browser/contactus

StarTimes does not currently offer a Whatsapp number for self-service or complaints. You can contact them through the following channels:

What is the Whatsapp number for StarTimes self service?

Note that Currently, StarTimes doesn't offer a Whatsapp number for self-service or complaints.

By following these steps, you can easily file a complaint with StarTimes and get your entertainment back on track!

How do I check the status of my StarTimes subscription?

There isn't a one-size-fits-all method to check your StarTimes subscription status across all regions. Here are a few options you can try:

  •  StarTimes App: If you've downloaded and logged in to the StarTimes app, your subscription details might be accessible within the app itself.
  •  Decoder Menu: Some StarTimes decoders may have a menu option that displays your subscription status. Check your decoder menu for any subscription-related options.
  •  Contact StarTimes: If the above methods aren't successful, contacting StarTimes directly is your best bet. You can reach them through their phone number or social media platforms (Facebook and Twitter). A customer service representative can assist you in checking your subscription status.

What is the self service code for StarTimes?

The self-service code for StarTimes varies depending on your location. Here's how you can find the code for your country:

  1.  StarTimes Website: Visit the StarTimes website (https://m.startimestv.com/browser) and navigate to the contact us page for your region. The self-service code might be listed there.
  2.  Decoder Menu: Check your StarTimes decoder menu for an option displaying the self-service code.


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